Well, here's the latest on my ongoing saga to have my iMac G5 repaired. I took it back in on Thursday evening, after my telephone conversation with the store manager in which I said, Susan-like, that I was entitled to a machine that worked as intended, and that I did not intend to keep dragging the device into the store for the same freaking repair -- which Apple won't be obliged to fix for free after summer 2008 anyway. When I presented myself on Thursday night bearing the wounded iMac, the store clerks were polite and efficient, promising to expedite this repair -- I showed them my ProCare card, which I'd just purchased for $100 earlier in the week, entitling me to faster service. They told me they'd be in touch within 24 hours.
It's now been 75 hours. Julie called the Apple store yesterday to check on it, and the clerk who answered said "3 to 5 business days" because "we have a lot of computers back there." See, you spend $100 on ProCare, and this is what you get.
I am going in to see the manager face to face tomorrow. And I am not going to be a pleasant customer to deal with.
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Making a big fuss over it, or any fuss at all, seems so...weird. We're all thinking, if we think about it at all, which mostly we don't...what is THAT all about??!? Susan
Probably one of the most common questions I get as the father of a gay son is, "do you know what they do to each other?"
I mean what kind of parent thinks about their kids sex lives? I think I share a common human trait with most folks. There are two groups of people that we don't associate with having sex, our kids and our parents. I don't wonder about the sex lives of my daughters, or sons.
Susan,
You got my permission - and make sure Jeff reads me telling him what a great neighbor/friend HE has. (That goes for Sig and Mr. Sig too)
Jim
Ok, Rod...if indeed you have a wiring problem in your house, another item you need to heavily consider picking up is an Uninterruptible Power Supply (UPS). These typically function like a surge protector strip with multiple outlets but they also have a small battery backup in them such that if the power is going on and off randomly from the outlet, it doesn't shut your machine off. The machine will run on the backup battery for a little while. Depending on how much you want to spend it can give you anywhere from a few minutes to perhaps an hour before the battery runs down to save your work and shutdown the computer properly.
If you get one of those and this problem persists, then you know for certain they're full of crap and can raise hell about it.
Huh - we have owned only Macs since the beginning of cybertime. Not only are the folks at the local (Maul o'Merica) Apple Store wonderfully helpful and timely, they have never failed to correctly target the very few problems we have had. (Like the Kitten, don't get us started on the iPod, however. Grrr.)
In Apple's defense, when some friends were in "it's not our responsibility" hell between several service providers, it was the Apple service guy who correctly identified (and solved) the problem, not the techs from the companies whose hardware and software were actually involved.
"Update: Just got off the phone with a techie at the Apple store. He was the one who replaced the power supply component last time. He said he's had the machine running for three days, without a power problem at all. He's suggesting that the problem could be faulty wiring in our house (possible, given how old our house is), a faulty power cord, or a faulty surge protector."
Yeah, right. We spent three years trying to get the cable company to do something about our lousy reception. Aside from all the missed and cancelled appointments with the repair techs, when we finally actually got to talk to a live person face to face, the first one told us it had to do with my husband's remarkably intricate home theatre rig. So we demonstrated that when we ran the cable directly into the tv, we got the same lousy reception. Then they got really creative and blamed it on our "bad electricity." While Commonwealth Edison is not exactly our favorite people (though obviously more dependable than the cable company), we were pretty sure this was a flight of fancy, since other people in our building were getting decent cable reception. Finally we actually got somebody willing to go up on the roof and ascertain that the cable was improperly connected up there. It took three years, but we have decent reception now. So don't take the techie's gripes about your electricity seriously. It's the last refuge of the lazy and incompetent.
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