The gist of her email (which she asked me not to share both to protect the parties' privacy and her position at the medical school she attends), is summed up below:
My friend is participating in a rotation at a hospital as an alternative medical practitioner, and her position (and that of holistic medical practitioners in general) is tenuous. They must remain on good terms with hospital staff to
maintain their hospital privileges.
"I'm in a quandary...If someone said something like that I would usually say something, but what do you do say if a boss, or someone, let's say your mother-in-law, says a very off-color racist statement.... I haven't said anything to this liaison yet...but I think I will if she continues to say it...I'm annoyed by the whole thing. Would I be right if I just STFU and kept up my role as worker bee and not compromise our relationship with the hospital? Heh..you tell me."
Wow, that's a tough one, my friend. It'd be such an easier call if the liaison were doing something demonstrably to the detriment of the patients, rather than just saying horrid, bigoted things about them on the sly. But you're in the tough position of having to weigh the needs of your school against the opinions of this woman, plus the good your school's presence at the hospital does against the hate-mongering that--as far as you know--exists only in the liaison's mental prejudices. It'd be another thing if you caught her pushing people of one ethnic background to the bottom of the care list, or keeping them off the clinic schedule, wouldn't it?
Still, it hurts our sense of justice and fair play when we see someone spreading such ignorance and hate around, and feel compelled for political or practical reasons to say nothing. Do you think there might be a way you could bring the subject up, ex parte, and have a discussion with her? Maybe even invite the woman out for coffee, then explain that you don't speak for your school, but you've noticed her 'frustration' with a certain ethnic group, and you wondered about it, and would like to invite her into a gentle dialogue...?
You know the woman. Do you think this sort of open but delicate confrontation might succeed?
What about others out there? Have you experienced a workplace racist? If so, what did you do?
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That is admittedly a tough position -- still, I do think your friend should perhaps find away to report this behavior under the condition of anonymity.
The attitude of this liaison can harm patients in many ways, even if he/she is not overtly racist. When my father was sick in the hospital, my mother's questions and concerns were dismissed by the doctor who said that he "didn't know how they did it in India, but this is America, not a village."
That may not seem overtly racist to some, but the harm this dismissive and patronizing remark did to my mother's faith in the hospital system (to say nothing of the quality of care my father received) was great.
Racism in any form is unacceptable anywhere, but in hospitals in particular I find it completely repugnant and inexusable.
If confronting a coworker with concern about her behavior jeopardizes your friend's working relationship with the hospital, she might have larger concerns than just her liaison. It sounds like this bothers her enough that she wants to take some sort of action therefor she probably should. At the very least for her own peace of mind.
I agree that it's definitely a sticky situation. It might be helpful to document in some way what's happened (including having spoken to the supervisor) and then confront this woman. I like the idea of inviting her to an open, yet gentle conversation about the situation. If this somehow jeopardizes her relationship with the hospital, she will at least have done what she felt is right as well as have the situation documented.
If she feels like maintaining a civil working environment until the rotation is up, it might be helpful to wait until the rotation is over to confront her. Either way, I would probably document what's going on as soon as possible if she decides she wants to say something.
Isn't there an employee handbook that outlines the exact protocol? This isn't tolerated anywhere these days. I think she should ask someone in HR or her supervisor for a copy of the employee handbook or guidelines. I'd be very very surprised if there wasn't some sort of handbook including rules about this in this PC climate. Mine, for example, is very clear in this regard:
[Redacted] is committed to a work environment in which all individuals are treated with respect and dignity. As such, discrimination of any kind is strictly prohibited. [Redacted] expects that all relationships among individuals in its employ will be business-like and free of bias, prejudice, harassment, and/or sexual harassment....Harassment on the basis of any other characteristic protected by law is also strictly prohibited. Under this policy, harassment is verbal or physical conduct that denigrates or shows hostility or aversion toward an individual because of his or her race, color, creed, religion, sex, age, national origin, disability, sexual orientation, alienage, citizenship status, qualified veteran status, genetic predisposition, carrier status, or any other characteristic protected by law....Harassing conduct includes, but is not limited to, epithets, slurs, or negative stereotyping...denigrating jokes and display or circulation in the workplace of written or graphic material that denigrates or shows hostility or aversion toward an individual or group....These policies apply to all applicants and employees. They prohibit harassment, discrimination, and retaliation of any kind, whether engaged in by fellow employees, by a supervisor or manager, or by someone not directly connected to [redacted]....It is the obligation of individuals who believe they have experienced conduct contrary to this policy or who have concerns about such matters to raise promptly any complaints or concerns with the management or with the chairman of the board of directors....
At some point standing up for what is right should take precedence over self-interest. This seems very similar to the prior situation discussed here:
http://blog.beliefnet.com/everydayethics/2009/06/My-sexist-doctor-a-love-hate-relationship.html
I think the problem should be addressed with the liaison first. If these comments are widespread then it should be addressed by her program administrator. If that does not achieve the desired result then the program administrator on her side should address the problem with the liaison's supervisor on the hospital's side of the program. There is more at risk here than the individual's relationship with the liaison. The program itself should seek to remedy the situation by preventing its nurse practitioners from being exposed to or associated with a hospital liaison that is acting unprofessionally.
Is it defensible to choose NOT to act?
I am dealing with this right now!
It is draining to hear this woman make remarks in a round about way.
She never directs them towards me but she makes her feeling clear every single day. It is annoying to just not say anything but I am there to learn more about my job duties. I can't help but feel hurt by her comments though.
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